RETURN POLICY

Last updated January 25, 2018 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and The Item, Proof of purchase, and mail your return to the following address:

Moroccan Elixir – Moroccan Beauty Products, Organic Oil

Attn: Returns

137 Grand Street,

NY

NY, NY 10013

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow twenty one (21) working days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Payments are refunded in the same payment fashion. i.e. If you pay with Paypal your refund will be via Paypal.

Please Note

  •        Product isn’t used or damaged
  •        In original packaging

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

212-925-8772 / 917-971-5351

info@moroccanelixir.com